Terms of Service

Service General Provisions

vivaiahub.it.com provides users with professional VIVAIA footwear online shopping services, including real product display, accurate price settlement, convenient online payment, efficient global logistics distribution, perfect after-sales return and refund and full-cycle customer service support. We promise that all products on the platform are sourced through formal channels, with reliable quality and complete qualifications, and all service links are operated in accordance with standardized processes.

Platform Service Rights & Obligations

All service links of vivaiahub.it.com are implemented in accordance with unified standards: orders are shipped within 1-3 working days, global unified delivery cycle is 6-12 working days, with optional expedited delivery service; 60-day free return for all products, refund completed within 5-10 working days after goods inspection; full-site free shipping, unified USD settlement; all user consultation emails are replied within 24 working hours.

Dispute Resolution