Refund Policy

Policy Overview

We provide a 60-day free return and refund service for all products sold on vivaiahub.it.com. Within 60 days after the user receives the goods, if the product has quality problems, does not match the order description, or the user is not satisfied with the wearing experience, the user can apply for a return and refund service. The returned products must keep intact packaging, unused appearance and complete accessories, without artificial damage, dirt or wear and tear that affects secondary sales.

Refund Processing Cycle

Under the following circumstances, the platform has the right to reject the return and refund application: the return application exceeds the 60-day free return period; the product is artificially damaged, worn, stained or lacks original accessories, which affects secondary sales; the user privately disassembles, modifies the product; the return goods do not match the original order products; abnormal orders such as malicious batch returns.

Privacy Policy

Information We Collect

The user information collected by vivaiahub.it.com is only used for internal service operation of the platform, including completing user order transaction, realizing logistics distribution and after-sales service, verifying user identity, ensuring account security, optimizing platform product display and service experience, and pushing accurate product preferential information. We will not use user information for illegal purposes, nor will we conduct unauthorized information mining and utilization beyond the service scope.

Information Disclosure Rules

Users have the right to query, modify and delete their personal account information and order information on vivaiahub.it.com at any time. If users have doubts about our information processing behavior, they can contact the customer service team via email for consultation and processing. We reserve the right to update this Privacy Policy in real time according to platform operation and industry specification adjustments. The updated policy will be published on the platform page, and the continued use of the platform by users will be deemed as recognition of the updated policy.

vivaiahub.it.com formulates this Customer Service Policy to standardize the platform's customer service system, unify service standards, optimize user shopping experience, and ensure that users can obtain professional, efficient and standardized pre-sale, in-sale and after-sales full-cycle service support when purchasing VIVAIA footwear products on the platform.

Pre-Sale Service Standards

During the order placement and payment process, we provide users with order guidance, payment problem solving, logistics pre-consultation and other services. For user order modification, address adjustment and inventory query needs, our customer service team will respond and process in a timely manner. We track the order processing status in real time, and actively feed back abnormal order problems to users to ensure the smooth completion of order placement and payment.

Service Specification & Complaint Handling

Platform Introduction

In order to meet different business and service needs of users, we have set up multiple dedicated email channels with clear division of labor, and all emails will be replied within 24 working hours:

3. Press & Media Cooperation: press@vivaiahub.it.com Responsible for media interview docking, brand public relations communication, market cooperation and other public relations business.

Service Commitment

General Provisions

Users who use the vivaiahub.it.com platform for purchase transactions must be natural persons or legal entities with independent civil capacity. Users shall ensure that the personal information and order information submitted during the purchase process are true, accurate and complete, and shall bear all legal responsibilities for false information submission. Minors need to complete shopping transactions under the supervision of guardians.

Product Price & Settlement Rules

After the order takes effect, the platform will arrange shipment in accordance with the shipping policy, and complete global delivery within 6-12 working days. Users shall correctly fill in the receiving address and contact information to ensure the smooth delivery of goods. If the goods cannot be delivered normally due to the user's wrong information, the user shall bear the corresponding responsibilities. The platform will track the logistics status in real time and synchronize the latest information to the user's order page.

Transaction Termination & Modification

Term Purpose & Application Scope

vivaiahub.it.com is an authorized reseller e-commerce platform focusing on VIVAIA eco-friendly comfortable footwear, providing users with product display, online ordering, payment transaction, global logistics distribution, after-sales return and refund and other one-stop e-commerce services. The platform undertakes to provide users with legal, compliant, safe and stable shopping services, and continuously optimize platform functions and service experience.

Account Use Rules

All texts, pictures, videos, designs and other content displayed on the vivaiahub.it.com platform are protected by intellectual property rights. Without the written consent of the platform, no user or third party shall copy, reproduce, disseminate, modify or use the platform content for commercial purposes. Users shall respect the intellectual property rights of the platform and the brand, and shall not infringe the platform's legitimate rights and interests.

Term Modification & Termination

Service General Provisions

vivaiahub.it.com provides users with professional VIVAIA footwear online shopping services, including real product display, accurate price settlement, convenient online payment, efficient global logistics distribution, perfect after-sales return and refund and full-cycle customer service support. We promise that all products on the platform are sourced through formal channels, with reliable quality and complete qualifications, and all service links are operated in accordance with standardized processes.

Platform Service Rights & Obligations

All service links of vivaiahub.it.com are implemented in accordance with unified standards: orders are shipped within 1-3 working days, global unified delivery cycle is 6-12 working days, with optional expedited delivery service; 60-day free return for all products, refund completed within 5-10 working days after goods inspection; full-site free shipping, unified USD settlement; all user consultation emails are replied within 24 working hours.

Dispute Resolution