Privacy Policy

Purpose & Scope of Policy

In order to provide users with accurate and efficient e-commerce services, vivaiahub.it.com will collect necessary user information in a standardized and legal manner. The collected information includes user registration and account information (such as account name, login password), order transaction information (such as receiving address, contact information, order records, payment information), user browsing behavior information (such as product browsing records, search records) and user feedback information (such as consultation records, after-sales application records).

Information Storage & Security Protection

We will not disclose, sell, rent or transfer user personal information to any third-party institutions or individuals without the explicit consent of users. In case of mandatory disclosure required by legal provisions and judicial procedures, we will disclose user information in accordance with legal requirements and record the whole disclosure process. For the third-party service institutions cooperating with the platform (such as logistics and payment institutions), we will sign confidentiality agreements to restrict their use of user information.

Customer Service Policy

Service Channel & Contact Method

In the pre-sale stage, our customer service team provides users with comprehensive product consulting services, including product material introduction, size selection guidance, style detail explanation, preferential activity rules and platform service specification interpretation. We ensure to reply to user consulting emails within 24 working hours, accurately answer user questions, and provide professional purchasing suggestions to help users make accurate purchasing decisions. All pre-sale service contents are based on the real information of platform products to ensure true and transparent consultation content.

After-Sales Service Standards

All customer service personnel of vivaiahub.it.com have received professional service training, adhering to the service tenet of courtesy, professionalism, efficiency and patience to serve every user. For user service complaints and negative feedback, we will register and verify them in real time, complete the processing and reply within 48 working hours, and continuously optimize platform services according to user feedback. We strive to solve all user shopping problems and create a reassuring and comfortable shopping environment for users.

vivaiahub.it.com is a professional online e-commerce platform and authorized reseller of VIVAIA sustainable comfort footwear, focusing on providing global users with high-quality eco-friendly footwear products and standardized one-stop shopping services. We have a professional operation, customer service and after-sales team to provide users with full-cycle shopping support and business cooperation docking services.

1. Daily Customer Support: support@vivaiahub.it.com Responsible for daily user product consultation, order problem handling, return and refund consultation, service complaint feedback and other daily shopping service needs.

Working Service Scope

vivaiahub.it.com always adheres to the service concept of user-centric and integrity-based operation. We promise to respond to all valid user messages within 24 working hours, solve user problems efficiently, and provide transparent and standardized service support for every user and cooperative partner. We welcome global users and cooperative institutions to contact us for consultation and cooperation.

These Terms of Purchase apply to all product purchase transactions conducted by users on the vivaiahub.it.com platform. By placing an order and purchasing products on this platform, users confirm that they have fully read, understood and agreed to abide by all the provisions of these Terms of Purchase. vivaiahub.it.com reserves the right to update these terms in real time according to platform operation adjustments, and the updated terms will take effect immediately after being published on the platform.

Order Placement & Confirmation Rules

All product prices displayed on vivaiahub.it.com are subject to the real-time prices on the platform page, with a maximum discount of 70% for all VIVAIA styles. The platform uniformly uses USD as the only settlement currency for all orders, with no hidden fees. All products enjoy full-site free shipping, and users do not need to bear any additional shipping and handling fees. The platform has the right to adjust product prices and preferential activities according to market changes and activity arrangements, and the adjusted prices will be subject to the real-time display on the platform.

Purchase After-Sales Rules

After the order is confirmed, neither party shall modify or terminate the order at will. If the user needs to modify or cancel the order, they shall contact the customer service team in time before the order is shipped. After the order is shipped, the order cannot be cancelled, and users can only apply for return after receiving the goods. The platform has the right to terminate the transaction for abnormal orders such as malicious brushing, false transactions and illegal purchases.

These Terms of Use are formulated to standardize the access, browsing, use and operation behaviors of users on the vivaiahub.it.com platform, protect the normal operation order of the platform and the legitimate rights and interests of both users and the platform. These terms apply to all users who access, browse the platform website, use platform services and purchase platform products, including registered users and temporary browsing users.

User Use Specifications

Users can register platform accounts according to the platform prompts. Users shall be responsible for the security of their account and password information, and shall not lend, rent or sell the platform account to others. All operations conducted through the user's platform account shall be deemed as the user's personal behavior, and the user shall bear all corresponding responsibilities. If the account is abnormally logged in or stolen, users shall contact customer service in time for account protection processing.

Platform Right Limitation

We reserve the right to modify and update these Terms of Use according to platform operation and industry specification changes. The updated terms will be published on the platform page and take effect automatically. If users continue to access and use the platform services after the terms are updated, it means that they accept the updated terms. For users who violate the platform use terms, the platform has the right to restrict or terminate their use of platform services.

These Terms of Service are the unified service agreement between vivaiahub.it.com and all platform users, standardizing the rights, obligations and service norms of both parties in the process of platform service provision and use. All users who access vivaiahub.it.com, use platform shopping services and accept platform after-sales services shall fully abide by these terms. These terms are supplementary and effective with other platform policy specifications.

User Rights & Obligations

The platform is obliged to provide users with true, accurate and effective product information and service rules, ensure the normal operation of shopping services, and provide timely customer service and after-sales processing support. The platform has the right to supervise user shopping behaviors, verify order validity, and restrict or terminate services for users who violate platform rules and disrupt service order.

Service Suspension & Adjustment

In case of service disputes between users and the platform, both parties shall first resolve them through friendly negotiation and customer service communication. If the negotiation fails, both parties can solve the dispute through legal channels. All service behaviors of the platform are based on the principle of fairness, transparency and integrity to ensure the legitimate rights and interests of both parties.