Terms of Purchase

General Provisions

Users who use the vivaiahub.it.com platform for purchase transactions must be natural persons or legal entities with independent civil capacity. Users shall ensure that the personal information and order information submitted during the purchase process are true, accurate and complete, and shall bear all legal responsibilities for false information submission. Minors need to complete shopping transactions under the supervision of guardians.

Product Price & Settlement Rules

After the order takes effect, the platform will arrange shipment in accordance with the shipping policy, and complete global delivery within 6-12 working days. Users shall correctly fill in the receiving address and contact information to ensure the smooth delivery of goods. If the goods cannot be delivered normally due to the user's wrong information, the user shall bear the corresponding responsibilities. The platform will track the logistics status in real time and synchronize the latest information to the user's order page.

Transaction Termination & Modification

Term Purpose & Application Scope

vivaiahub.it.com is an authorized reseller e-commerce platform focusing on VIVAIA eco-friendly comfortable footwear, providing users with product display, online ordering, payment transaction, global logistics distribution, after-sales return and refund and other one-stop e-commerce services. The platform undertakes to provide users with legal, compliant, safe and stable shopping services, and continuously optimize platform functions and service experience.

Account Use Rules

All texts, pictures, videos, designs and other content displayed on the vivaiahub.it.com platform are protected by intellectual property rights. Without the written consent of the platform, no user or third party shall copy, reproduce, disseminate, modify or use the platform content for commercial purposes. Users shall respect the intellectual property rights of the platform and the brand, and shall not infringe the platform's legitimate rights and interests.

Term Modification & Termination

Service General Provisions

vivaiahub.it.com provides users with professional VIVAIA footwear online shopping services, including real product display, accurate price settlement, convenient online payment, efficient global logistics distribution, perfect after-sales return and refund and full-cycle customer service support. We promise that all products on the platform are sourced through formal channels, with reliable quality and complete qualifications, and all service links are operated in accordance with standardized processes.

Platform Service Rights & Obligations

All service links of vivaiahub.it.com are implemented in accordance with unified standards: orders are shipped within 1-3 working days, global unified delivery cycle is 6-12 working days, with optional expedited delivery service; 60-day free return for all products, refund completed within 5-10 working days after goods inspection; full-site free shipping, unified USD settlement; all user consultation emails are replied within 24 working hours.

Dispute Resolution