Customer Service Policy
Policy Objective
We provide diversified and professional customer service channels for global users. Users can contact our professional service team through dedicated email channels for different business needs. The public consultation service email is support@vivaiahub.it.com, which is used for daily product consultation, order query, service suggestion and daily problem handling. The brand cooperation and business negotiation email is wholesale@vivaiahub.it.com, specially serving bulk wholesale and cooperative docking needs. The brand public relations and media contact email is press@vivaiahub.it.com, for media interview and brand public relations cooperation.
In-Sale Service Standards
In the after-sales stage, we provide users with one-stop services including order logistics tracking, return and refund guidance, after-sales problem verification and rights protection processing. For user return applications, we will review them in a timely manner, synchronize the return process in real time, and complete refund processing in accordance with the platform refund cycle. For product quality problems, logistics damage and other after-sales problems, we will verify the situation within 24 hours and provide targeted solutions to fully protect user shopping rights and interests.
Contact Us
Public Contact Email
2. Wholesale & Business Cooperation: wholesale@vivaiahub.it.com Responsible for brand bulk wholesale cooperation, platform docking, agent cooperation and other commercial business negotiation services.
Our team covers full-service links including product consultation, order service, logistics inquiry, after-sales processing, business cooperation and brand public relations. Whether you are an individual consumer with shopping needs or an institution with cooperation intentions, you can contact us through the above dedicated emails. We will arrange professional personnel to dock and reply to ensure efficient and accurate service response.
Terms of Purchase
User Purchase Qualification
Users can select products, confirm specifications and quantities, and submit orders on vivaiahub.it.com. After the user completes payment, the order will be officially confirmed and take effect. The platform will review the order information after payment. If there is abnormal information, duplicate order or invalid information in the order, the platform has the right to verify or cancel the abnormal order. All order transaction records on the platform are the valid basis for confirming the purchase relationship between the two parties.
Order Performance Rules
All purchase orders on the platform enjoy the after-sales services stipulated in the platform Refund Policy and Shipping Policy, including 60-day free return, 5-10 working days refund processing and free shipping services. Users shall abide by the platform's return and refund rules when applying for after-sales services, and shall not maliciously initiate return and refund applications. The platform will protect the legitimate shopping rights and interests of users in accordance with the terms of the agreement.
Terms of Use
Platform Service Description
When using the vivaiahub.it.com platform, users shall abide by relevant laws, regulations and platform rules, and shall not use the platform to engage in illegal, criminal or disruptive platform operation behaviors. Users are prohibited from maliciously attacking the platform system, tampering with platform data, stealing platform information, publishing illegal and bad information on the platform, and conducting malicious orders, batch brushing and other abnormal transaction behaviors.
Intellectual Property Protection
vivaiahub.it.com guarantees the normal operation of the platform, but does not promise that the platform service will be completely uninterrupted and error-free. For platform service abnormalities caused by network failures, system upgrades, force majeure and other objective factors, the platform will try its best to repair and restore services, but will not bear the corresponding liability for losses. The platform reserves the right to upgrade, adjust and optimize website functions and service contents according to operation needs.
Terms of Service
Service Content & Commitment
In the process of using platform services, users have the right to enjoy full-site free shipping, 70% discount of all styles, 60-day free return and other preferential and after-sales services, and have the right to consult customer service, put forward service suggestions and legally protect their shopping rights and interests. At the same time, users shall abide by platform service rules, truthfully fill in order information, standardize shopping behaviors, and shall not use platform services for illegal or improper purposes.
Service Standard Specifications
In case of system maintenance, platform upgrade, holiday arrangement, force majeure and other special circumstances, vivaiahub.it.com has the right to temporarily suspend or adjust partial platform services, and will publish service adjustment notices on the platform page in advance. We will try our best to shorten the service suspension time and minimize the impact on user shopping experience.
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