Shipping Policy

Policy Introduction

vivaiahub.it.com implements a full-site free shipping policy. All footwear products displayed and sold on the platform enjoy free shipping services, with no order amount threshold or regional restrictions. Whether it is domestic or cross-border orders, users do not need to pay any shipping fees, helping users save shopping costs to the greatest extent. All orders are settled in unified USD currency, and all logistics-related fees are fully borne by the platform.

Global Delivery Cycle

After the order is shipped, the platform will synchronize the logistics tracking number to the user's order details page. Users can query the real-time transportation status of the goods through the tracking number at any time. If the goods are lost, damaged or delayed abnormally during transportation, users can contact our customer service team in time. We will verify the situation within 2 working days and provide corresponding solutions to ensure the legitimate rights and interests of users.